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Handbook for a safe

Handbook for a safe

More and more reports of poor service experienced by consumers in the tourism sector: Air and rail delays, villages with no infrastructure promises in brochures, hotel accommodations poor.

often sweaty in the name of the holiday, accepting every injustice ... here are some valuable pointers for the upcoming holidays:

BEFORE LEAVING

• verify with the Department of Tourism Region - licensing office travel agency (or by the trade association Fiavet, tel. 06/8543246) that 'agency or tour operator chosen are registered in the regional lists that enable the sale of tourist services (we will avoid the risk of relying on improvised operators, to the detriment of organizational capacity and financial solvency);

• request a copy of the contract that you subscribe to, ensuring that face clear reference to information contained in the catalog (in this case the information provided by leaflets and brochures will be binding on the organizer);

• If you subscribe to an insurance policy, read the terms and conditions (attention to the provision of relief, non-reimbursable expenses, etc..)

• if the destination is a foreign country, assess the need for bureaucracy or health (travel document, visa, vaccinations, etc..)

• object, in writing, to any requests for further spending by the agency when there are less than twenty days at the start (within that period, the law prohibits any increase in the price and if the increase exceeds 10% of the total cost of the package, the consumer can still withdraw from the contract);

DURING THE HOLIDAY

• The permit must be carried out exactly as expected (all modification program or accommodation legitimize the consumer the purchase price for the service not enjoyed in addition to damages);

• address the organization's representatives on site to report any deviation from the travel contract (good preconceived written proof of the complaints submitted);

• document any inconvenience through photographs, signed statements from other tourists spending bill (will be required to obtain from the court for damages).

TO RETURN

• within 10 days of return, in the case of inconsistency or inefficiency, formalize a complaint with request for reimbursement by registered letter addressed to the travel agent, tour operator for information and National Consumers Union ;

• keep in any case, the catalog, travel documentation and documentation proving any breach of tour operators.

The National Union of Consumers, in order to monitor the phenomenon of tourist complaints and to provide the best care for those who want to report service problems of any kind, provides a mailbox to provide helpful hints in case of emergency.

Author: Emanuela Dona

Date: June 2007

taken from http://www.consumatori.it/